Check In Systems Inc.

Accessibility Conformance Report

Revised Section 508 Edition

Based on VPAT Version 2.4
Product: Customer Check In
Updated: 5/20/2025
Product Desc: Customer Check in and queuing software for the purpose of improving customer service and customer flow.
Contact Info: Check In Systems Inc., St Petersburg FL, 727-578-6100
Contact Email: support@checkinsystems.com

Applicable Standards/Guidelines

The applicable Standards/Guidelines that are included in this VPATedition are:

Table Information for VPAT® Readers

For each of the standards, the criteria are listed by chapter in a table. The structures ofthe tables are: the first column contains the criteria being evaluated, the second columndescribes the level of conformance of the product regarding the criteria and the third column contains any additional remarks and explanations regarding the product

Terms

The terms used in the Conformance Level information are defined as follows:

CriteriaConformanceRemarks
1.2.1 Audio-only and Video-only (Prerecorded): For prerecorded audio-only and prerecorded video-only media, the following are true, except when the audio or video is a media alternative for text and is clearly labeled as such: (Level A) N/AEntire program is text. No pre-recorded audio or video in program
1.2.2 Captions (Prerecorded): Captions are provided for all prerecorded audio content in synchronized media, except when the media is a media alternative for text and is clearly labeled as such. (Level A) N/AEntire program is text. No pre-recorded audio or video in program
1.2.3 Audio Description or Media Alternative (Prerecorded): An alternative for time-based media or audio description of the prerecorded video content is provided for synchronized media, except when the media is a media alternative for text and is clearly labeled as such. (Level A) N/AEntire program is text. No pre-recorded audio or video in program
1.2.4 Captions (Live): Captions are provided for all live audio content in synchronized media. (Level AA) N/AEntire program is text. No pre-recorded audio or video in program
1.2.6 Sign Language (Prerecorded): Sign language interpretation is provided for all prerecorded audio content in synchronized media. (Level AAA) N/AEntire program is text. No pre-recorded audio or video in program
1.2.7 Extended Audio Description (Prerecorded): Where pauses in foreground audio are insufficient to allow audio descriptions to convey the sense of the video, extended audio description is provided for all prerecorded video content in synchronized media. (Level AAA) N/AEntire program is text. No pre-recorded audio or video in program
1.2.8 Media Alternative (Prerecorded): An alternative for time-based media is provided for all prerecorded synchronized media and for all prerecorded video-only media. (Level AAA) N/AEntire program is text. No pre-recorded audio or video in program
1.2.9 Audio-only (Live): An alternative for timebased media that presents equivalent informationfor live audio-only content is provided. (Level AAA) N/AEntire program is text. No pre-recorded audio or video in program
1.3.1 Info and Relationships: Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text. (Level A) SUPPORTEDEntire program is text
1.3.2 Meaningful Sequence: When the sequence in which content is presented affects its meaning, a correct reading sequence can be programmatically determined. (Level A) SUPPORTED
1.3.3 Sensory Characteristics: Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, size, visual location, orientation, or sound. (Level A) SUPPORTED
1.3.4 Orientation: Content does not restrict its view and operation to a single display orientation, such as portrait or landscape, unless a specific display orientation is essential. SUPPORTED
1.3.5 Identify Input Purpose: Input fields must be programmatically associated with their purposes, such as marking a field as “email” or “date.” This allows assistive technologies to provide guidance, such as autofill suggestions, making forms easier for users with cognitive disabilities. SUPPORTED
1.3.6 Identify Purpose: This criterion expands on 1.3.5 and requires elements like headings, regions, links, or titles to be labeled appropriately so assistive technologies can customize how content is presented to users with cognitive disabilities. For example, a navigation region can be identified as a menu to simplify interpretation. SUPPORTED
1.4.1 Use of Color: Color is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. (Level A) SUPPORTED
1.4.2 Audio Control: If any audio on a Web page plays automatically for more than 3 seconds, either a mechanism is available to pause or stop the audio, or a mechanism is available to control audio volume independently from the overall system volume level. (Level A) SUPPORTEDNo audio plays more than 3 seconds; Alerts sounds are 1 second or less
1.4.3 Contrast (Minimum): The visual presentation of text and images of text has a contrast ratio of at least 4.5:1, except for the following: (Level AA) SUPPORTEDAll text is presented in black and white or with minimal shading
1.4.4 Resize text: Except for captions and images of text, text can be resized without assistive technology up to 200 percent without loss of content or functionality. (Level AA) SUPPORTEDAll pages may be resized in browser
1.4.5 Images of Text: If the technologies being used can achieve the visual presentation, text is used to convey information rather than images of text except for the following: (Level AA) SUPPORTEDEntire program is text. No Images
1.4.6 Contrast (Enhanced): The visual presentation of text and images of text has a contrast ratio of at least 7:1, except for the following: (Level AAA) SUPPORTEDAll text is presented in black and white or with minimal shading
1.4.7 Low or No Background Audio: For prerecorded audio-only content that (1) contains primarily speech in the foreground, (2) is not an audio CAPTCHA or audio logo, and (3) is not vocalization intended to be primarily musical expression such as singing or rapping, at least one of the following is true: (Level AAA) SUPPORTEDEntire program is text. No pre-recorded audio or video in program
1.4.8 Visual Presentation: For the visual presentation of blocks of text, a mechanism is available to achieve the following: (Level AAA)
Foreground and background colors can be selected by the user. NOT SUPPORTED
Width is no more than 80 characters or glyphs (40 if CJK). NOT SUPPORTED
Text is not justified (aligned to both the left and the right margins). SUPPORTED
Line spacing (leading) is at least space-and-a-half within paragraphs, and paragraph spacing is at least 1.5 times larger than the line spacing. SUPPORTED
Text can be resized without assistive technology up to 200 percent in a way that does not require the user to scroll horizontally to read a line of text on a full-screen window. SUPPORTED
1.4.9 Images of Text (No Exception): Images of text are only used for pure decoration or where a particular presentation of text is essential to the information being conveyed. (Level AAA) N/ANo Images in program
1.4.10 Content can be presented without loss of information or functionality, and without requiring scrolling in two dimensions for:
  • Vertical scrolling content at a width equivalent to 320 CSS pixels;
  • Horizontal scrolling content at a height equivalent to 256 CSS pixels;
Except for parts of the content which require two-dimensional layout for usage or meaning.
SUPPORTED
1.4.11 Non-text Contrast: Requires sufficient color contrast for non-text elements, including buttons, icons, form inputs, and other non-text elements. WCAG guidelines require a minimum color contrast ratio of 3:1 against adjacent colors to help users with low vision to distinguish between various web elements and their backgrounds. SUPPORTED
1.4.12 Text Spacing (AA): In content implemented using markup languages that support the following text style properties, no loss of content or functionality occurs by setting all of the following and by changing no other style property:
  • Line height (line spacing) to at least 1.5 times the font size;
  • Spacing following paragraphs to at least 2 times the font size;
  • Letter spacing (tracking) to at least 0.12 times the font size;
  • Word spacing to at least 0.16 times the font size.
Exception: Human languages and scripts that do not make use of one or more of these text style properties in written text can conform using only the properties that exist for that combination of language and script.
SUPPORTEDIn some instances, css and style injection is not allowed.
1.4.13 Content on Hover or Focus: Ensures that pop-ups or tooltips triggered by hover or focus are accessible — they should be dismissible, hoverable, and visible long enough to read. This prevents frustration for users with vision impairments or motor challenges who may struggle to keep this type of content in view. SUPPORTED
2.1.1 Keyboard: All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes, except where the underlying function requires input that depends on the path of the user's movement and not just the endpoints. (Level A) SUPPORTEDTab movement and enter keys function all controls
2.1.2 No Keyboard Trap: If keyboard focus can be moved to a component of the page using a keyboard interface, then focus can be moved away from that component using only a keyboard interface, and, if it requires more than unmodified arrow or tab keys or other standard exit methods, the user is advised of the method for moving focus away. (Level A) SUPPORTEDTab movement and enter keys function all controls
2.1.3 Keyboard (No Exception): All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes. (Level AAA) SUPPORTEDTab movement and enter keys function all controls
2.1.4 Character Key Shortcuts: If a keyboard shortcut is implemented in content using only letter (including upper- and lower-case letters), punctuation, number, or symbol characters, then at least one of the following is true:
  • Turn off
  • A mechanism is available to turn the shortcut off;
  • Remap. A mechanism is available to remap the shortcut to use one or more non-printable keyboard characters (e.g. Ctrl, Alt, etc).
  • Active only on focus. The keyboard shortcut for a user interface component is only active when that component has focus.
N/ANo character key shortcuts implemented
2.2.1 Timing Adjustable: For each time limit that is set by the content, at least one of the following is true: (Level A)

Turn off: The user is allowed to turn off the time limit before encountering it; or

Adjust: The user is allowed to adjust the time limit before encountering it over a wide range that is at least ten times the length of the default setting; or

Extend: The user is warned before time expires and given at least 20 seconds to extend the time limit with a simple action (for example, "press the space bar"), and the user is allowed to extend the time limit at least ten times; or

Real-time Exception: The time limit is a required part of a real-time event (for example, an auction), and no alternative to the time limit is possible; or

Essential Exception: The time limit is essential and extending it would invalidate the activity; or 20 Hour Exception: The time limit is longer than 20 hours.
N/AOther than log in sessions, there are no time limits on the program
2.2.2 Pause, Stop, Hide: For moving, blinking, scrolling, or auto-updating information, all of the following are true: (Level A)

Moving, blinking, scrolling: For any moving, blinking or scrolling information that (1) starts automatically, (2) lasts more than five seconds, and (3) is presented in parallel with other content, there is a mechanism for the user to pause, stop, or hide it unless the movement, blinking, or scrolling is part of an activity where it is essential; and

Auto-updating: For any auto-updating information that (1) starts automatically and (2) is presented in parallel with other content, there is a mechanism for the user to pause, stop, or hide it or to control the frequency of the update unless the auto-updating is part of an activity where it is essential.
N/ANo moving, blinking or scrolling is used
2.2.3 No Timing: Timing is not an essential part of the event or activity presented by the content, except for non-interactive synchronized media and real-time events. (Level AAA) SUPPORTEDDisplays refresh content between 10 and 15 seconds.
2.2.4 Interruptions: Interruptions can be postponed or suppressed by the user, except interruptions involving an emergency. (Level AAA) NOT SUPPORTED
2.2.5 Re-authenticating: When an authenticated session expires, the user can continue the activity without loss of data after re-authenticating. (Level AAA) SUPPORTED
2.2.6 Timeouts (AAA): Users are warned of the duration of any user inactivity that could cause data loss, unless the data is preserved for more than 20 hours when the user does not take any actions. SUPPORTED
2.3.1 Three Flashes or Below Threshold: Web pages do not contain anything that flashes more than three times in any one second period, or the flash is below the general flash and red flash thresholds. (Level A) SUPPORTEDNo flashing in program
2.3.2 Three Flashes: Web pages do not contain anything that flashes more than three times in any one second period. (Level AAA) SUPPORTEDNo flashing in program
2.3.3 Animation from Interactions: Ensures users can disable animations triggered by actions like clicking or scrolling. These animations can be distracting to users or even cause disorientation, motion sickness, or seizures. SUPPORTEDNo animation in program
2.4.1 Bypass Blocks: A mechanism is available to bypass blocks of content that are repeated on multiple Web pages. (Level A) N/ANo repeated content
2.4.2 Page Titled: Web pages have titles that describe topic or purpose. (Level A) SUPPORTED
2.4.3 Focus Order: If a Web page can be navigated sequentially and the navigation sequences affect meaning or operation, focusable components receive focus in an order that preserves meaning and operability. (Level A) SUPPORTEDTabbed navigation supported
2.4.4 Link Purpose (In Context): The purpose of each link can be determined from the link text alone or from the link text together with its programmatically determined link context, except where the purpose of the link would be ambiguous to users in general. (Level A) SUPPORTEDAll links contain textual indication as to purpose
2.4.5 Multiple Ways: More than one way is available to locate a Web page within a set of Web pages except where the Web Page is the result of, or a step in, a process. (Level AA) SUPPORTEDMenus are available on all pages as well the main menu or index page
2.4.6 Headings and Labels: Headings and labels describe topic or purpose. (Level AA) SUPPORTEDAll charts and forms contain labels and headings
2.4.7 Focus Visible: Any keyboard operable user interface has a mode of operation where the keyboard focus indicator is visible. (Level AA) SUPPORTED
2.4.8 Location: Information about the user's location within a set of Web pages is available.(Level AAA) SUPPORTEDWeb link is shown in address bar
2.4.9 Link Purpose (Link Only): A mechanism is available to allow the purpose of each link to be identified from link text alone, except where the purpose of the link would be ambiguous to users in general. (Level AAA) SUPPORTEDPages are uniquely named indicating purpose or function
2.4.10 Section Headings: Section headings are used to organize the content. (Level AAA) SUPPORTEDAll reports, charts and forms have headings to indicate content relation
2.4.11 Focus not obscured:(Minimum) (AAA) - Ensure when an item gets keyboard focus, it is at least partially visible SUPPORTED
2.4.12 Focus not obscured:(Enhanced) (AAA) - Ensure when an item gets keyboard focus, it is fully visible SUPPORTED
2.4.13 Focus apperance - Use a focus indicator of sufficient size and contrast. SUPPORTED
2.5.1 Pointer Gestures: Requires that complex gestures (like swiping, pinching, or two-finger scrolling) have simpler alternatives, such as a single tap. This helps users with motor impairments who may struggle to perform multi-touch gestures. N/ANo complex gestures used or required
2.5.2 Pointer Cancellations: Ensures accidental taps or swipes (e.g., dragging a finger across the screen) can be undone or don’t trigger unintended actions, which reduces frustration for users with limited fine motor control. SUPPORTED
2.5.4 Motion Actuation:Provides alternative controls for features activated by motion, like shaking or tilting a device. This benefits users with limited mobility or those who cannot perform specific motions. N/ANo motion actuation used or required
2.5.5 Target Size: Touch targets (including buttons) should be large enough to reduce errors or frustration for users with low vision or motor impairments. WCAG guidelines recommend a minimum size of 44x44 pixels, as anything smaller can be difficult to interact with, especially on mobile devices. SUPPORTEDAs applied in kiosk apps
2.5.6 Concurrent Input Mechanisms (AAA): Web content does not restrict use of input modalities available on a platform except where the restriction is essential, required to ensure the security of the content, or required to respect user settings. SUPPORTED
2.5.8 Target Size (Minimum) (AA) - Ensure targets meet a minimum size or have sufficient spacing around them. SUPPORTED
3.1.1 Language of Page: The default human language of each Web page can be programmatically determined. (Level A) SUPPORTEDAlthough the program is in English, browsers may interpret each page to suit user
3.1.2 Language of Parts: The human language of each passage or phrase in the content can be programmatically determined except for proper names, technical terms, words of indeterminate language, and words or phrases that have become part of the vernacular of the immediately surrounding text. (Level AA) SUPPORTEDAlthough the program is in English, browsers may interpret each page to suit user
3.1.3 Unusual Words: A mechanism is available for identifying specific definitions of words or phrases used in an unusual or restricted way, including idioms and jargon. (Level AAA) SUPPORTED
3.1.4 Abbreviations: A mechanism for identifying the expanded form or meaning of abbreviations is available. (Level AAA) SUPPORTED
3.1.5 Reading Level: When text requires reading ability more advanced than the lower secondary education level after removal of proper names and titles, supplemental content, or a version that does not require reading ability more advanced than the lower secondary education level, is available. (Level AAA) N/ASoftware does not contain paragraph text. Software only contains data relevant to subscribers use
3.1.6 Pronunciation: A mechanism is available for identifying specific pronunciation of words where meaning of the words, in context, is ambiguous without knowing the pronunciation. (Level AAA) NOT SUPPORTED
3.2.1 On Focus: When any component receives focus, it does not initiate a change of context. (Level A) SUPPORTED
3.2.2 On Input: Changing the setting of any user interface component does not automatically cause a change of context unless the user has been advised of the behavior before using the component. (Level A) SUPPORTED
3.2.3 Consistent Navigation: Navigational mechanisms that are repeated on multiple Web pages within a set of Web pages occur in the same relative order each time they are repeated, unless a change is initiated by the user. (Level AA) SUPPORTED
3.2.4 Consistent Identification: Components that have the same functionality within a set of Web pages are identified consistently. (Level AA) SUPPORTED
3.2.5 Change on Request: Changes of context are initiated only by user request or a mechanism is available to turn off such changes. (Level AAA) SUPPORTED
3.2.6 Consistent Help (A) - Put help in the same place when it is on multiple pages. SUPPORTED
3.3.1 Error Identification: If an input error is automatically detected, the item that is in error is identified and the error is described to the user in text. (Level A) SUPPORTEDWhen errors are detected, a description is displayed sufficient to allow the user to understand and correct
3.3.2 Labels or Instructions: Labels or instructions are provided when content requires user input. (Level A) SUPPORTED
3.3.3 Error Suggestion: If an input error is automatically detected and suggestions for correction are known, then the suggestions are provided to the user, unless it would jeopardize the security or purpose of the content. (Level AA) SUPPORTEDWhen errors are detected, a description is displayed sufficient to allow the user to understand and correct
3.3.4 Error Prevention (Legal, Financial, Data): For Web pages that cause legal commitments or financial transactions for the user to occur, that modify or delete usercontrollable data in data storage systems, or that submit user test responses, at least one of the following is true: (Level AA)

1. Reversible: Submissions are reversible.

2. Checked: Data entered by the user is checked for input errors and the user is provided an opportunity to correct them.

3. Confirmed: A mechanism is available for reviewing, confirming, and correcting information before finalizing the submission.
SUPPORTEDAll data may be edited with adequate user security set by subscriber
3.3.5 Help: Context-sensitive help is available. (Level AAA) SUPPORTED
3.3.6 Error Prevention (All): For Web pages that require the user to submit information, at least one of the following is true: (Level AAA)

1. Reversible: Submissions are reversible.

2. Checked: Data entered by the user is checked for input errors and the user is provided an opportunity to correct them.

3. Confirmed: A mechanism is available for reviewing, confirming, and correcting information before finalizing the submission.
SUPPORTEDAll data may be edited with adequate user security set by subscriber
3.3.7 Redundant Entry (A) - Don't ask for the same information twice in the same session. SUPPORTED
3.3.8 Accessible Authentication (Minimum) (AA) - Don’t make people solve, recall, or transcribe something to log in. SUPPORTEDThis eliminates the ability to use MFA as required by many of federal regulations.
3.3.9 Accessible Authentication (Enhanced) (AA) - Don’t make people recognize objects or user-supplied images and media to login. SUPPORTEDThis eliminates captcha authentication
4.1.1 Parsing: In content implemented using markup languages, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes, and any IDs are unique, SUPPORTED All pages conform to W3C standards except where the specifications allow these features. (Level A) SUPPORTED
4.1.2 Name, Role, Value: For all user interface components (including but not limited to: form elements, links and components generated by scripts), the name and role can be programmatically determined; states, properties, and values that can be set by the user can be programmatically set; and notification of changes to these items is available to user agents, including assistive technologies. (Level A) SUPPORTED
4.1.3 Status Messages (AA): In content implemented using markup languages, status messages can be programmatically determined through role or properties such that they can be presented to the user by assistive technologies without receiving focus. SUPPORTED

Revised Section 508 Report

Chapter 3: Functioning Performance Criteria
302.1 Without VisionNOT APPLICABLE
302.2 With Limited VisionSUPPORTED
302.3 Without Perception of ColorSUPPORTED
302.4 Without HearingSUPPORTED
302.5 With Limited HearingSUPPORTED
302.6 Without SpeechSUPPORTED
302.7 With Limited ManipulationNOT APPLICABLE
302.8 With Limited Reach and StrengthNOT APPLICABLE
302.9 With Limited Language, Cognitive, and Learning AbilitiesSUPPORTED

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