Frequently Asked Questions

Customer Check In is a cloud-based visitor management and queuing system built for lobbies, service counters, and any organization that greets walk-in customers. It replaces paper sign-in sheets with a digital system your entire team can access in real time. Customers check in using a kiosk, by scanning a QR code, using the free mobile app, or being entered manually by staff. Every arrival appears instantly on a queue display your team can view from any computer. The system tracks arrivals, wait times, reasons for visit, and customer contact information — all in one place.

Schedule a demo for a full video presentation walkthrough of the system. We'll answer your questions and create your trial account by the end of the session. For a quick setup, call us directly at 727-578-6100 or fill out the free trial form. Every trial includes 14 days of full access to the entire system, no credit card required.

The kiosk app is available on iOS, Android, and the Windows Store. For iPad, any model running iOS 12.0 or later with Wi-Fi will work. We recommend the iPad A16 (10.9") with the minimum options. Note that iPad Air and iPad Pro do not fit in our kiosk stands. We also sell floor-stand and counter-top kiosk enclosures. If you use QR code check-in or the mobile check-in app, customers use their own smartphones so no extra hardware is required.

No. There are no setup fees, no contracts, and no cancellation fees. You pay monthly or annually and your subscription stays active through the end of your billing period.

Most lobbies are fully up and running within 15 minutes. You create your account, configure your check-in questions, set up your device or print your QR code, and you're live. Need help? Schedule a demo or training call with our team.

Yes. You can configure the fields customers see during check-in including name, phone number, email, and reason for visit. You can set up to 16 visit reasons with up to 16 sub-reasons per category, and add custom text-based questions (open-ended or yes/no). Any field can be toggled on or off from the admin panel.

Absolutely. The 14-day free trial gives you full access to every feature with no credit card required. You can set up real check-in workflows, test with your staff, and see how it works in your lobby before committing.

Customer Check In offers four ways to log incoming visitors, and all four can be used together at the same location:

• Kiosk — A tablet in your lobby (iPad, Android, or Windows) where customers tap to check in.
• QR Code — Post a printed QR code at your entrance. Customers scan it with their phone and check in from where they stand. No app required.
• Mobile App — A free app for iOS and Android that saves customer information for repeat visits. One-tap check-in on every return trip.
• Assisted (Manual) Entry — Staff enter customer information directly from the queue display. Ideal for customers who need help or when reception is logging arrivals themselves.

Place a tablet in your lobby in a floor stand or counter-top mount. The app is available on the iOS App Store, Google Play, and Windows Store. Customers tap Check In, fill out your configured questions — name, contact information, reason for visit, and any other fields you've set up — then tap submit. The check-in appears on the staff queue display instantly and the kiosk resets for the next customer.

We recommend the iPad A16 (10.9") with the minimum options. Any iPad running iOS 12.0 or later with Wi-Fi will work. Important: iPad Air and iPad Pro do not fit in our kiosk stands.

Print a QR code and post it at your entrance, lobby, or service counter. Customers open their phone camera and point it at the code. The check-in form opens directly in their browser — no app download required. The customer fills in the fields you've configured, taps submit, and they appear on your system queue immediately.

No. Customers can check in instantly using a kiosk in your lobby or by scanning a QR code with their phone camera. The form opens directly in their browser — no app download, no account creation, and no login required. For repeat customers who want an even faster experience, the free Customer Check In mobile app saves their information so future visits are a single tap.

Yes. The Customer Check In mobile app is completely free for customers on both iOS and Android. Customers create a profile once, and their information is saved for every future visit. Repeat check-ins become a single tap — no re-entering names, phone numbers, or other details.

Customer Check In can be configured to collect the information your business needs at check-in, including name, phone number, email, up to two custom text questions, up to two yes-no questions, and up to 16 reasons with 16 related sub-reasons. These fields can be configured to capture appointment type, account number, who they are here to see, or any other important check-in information.

Customer Check In is used by credit unions, banks, government agencies, DMV offices, financial institutions, service counters, and any organization that greets walk-in customers. If customers arrive at your lobby and need to be logged, queued, or routed to a staff member, Customer Check In can streamline that process.

Yes. We provide free onboarding, demos, and training for your team. You can schedule a demo with us anytime, and we offer unlimited support meetings to help you get the most out of Customer Check In.

Customer Check In is designed to work alongside your existing systems and workflows. Using split-screen browser mode and our sidebar display, your team can manage the lobby queue while working side by side with your existing software. There are no complex integrations or setup requirements.

Yes. Most offices combine check-in methods — a kiosk at the entrance, the mobile app, a printed QR code, and manual entry by staff when needed. For high-traffic offices, you can set up multiple kiosks and post multiple QR codes at different locations throughout the office to make check-in easy from anywhere. All methods feed into the same queue, so your team sees every customer on one queue display regardless of how they checked in.

After a customer submits their check-in, they see a confirmation screen and staff are notified immediately on the queue display. The customer appears in the waiting list with their name, arrival time, reason for visit, and any other information they provided. Staff can update the customer's status, send an SMS, route them to a station, or call them up when ready.

You can set up to 16 primary visit reasons, and each reason can have up to 16 sub-reasons. This lets customers select their visit type and narrow it down further, which helps the system sort and route customers to the correct department, teller, or staff member automatically.

Yes. Every new account starts with a free 14-day trial that includes full access to all features, unlimited users, and 100 free SMS messages. No credit card is required to start. Start your free trial →

We offer annual and monthly pricing. Both plans include every feature, unlimited check-ins, unlimited users, and free training. View pricing →

No. Every plan includes unlimited check-ins. Whether your lobby processes 10 customers a day or 500, the price stays the same.

No. Every plan includes unlimited staff users at no additional cost. All staff members have their own credentials.

Yes. Contact us to add additional branches or office locations. Each location gets its own check-in settings, queue, and reporting while being managed under a single account.

We accept credit cards, checks, and ACH bank transfers. We can also send invoices upon request. We do not accept purchase orders.